How to Keep in Touch With Students on Course

As part of Costa Rica Outward Bound program, we remove the distractions of the outside world. This means no MP3 players, computers or cell phones while on course. We do this in order to help students disconnect from the high-tech world they live in so they can enjoy their experience here in Costa Rica.

That does not mean it is impossible to contact with students while they are in Costa Rica. Here are several easy ways to keep in touch with students while they are on course.


Facebook:
Facebook is a great way to stay up-to-date on what students are doing while they are on course. We post regular updates on our Fan Page about the whereabouts and activities of students, as well as upload photos from course. NOTE: While we wish we could post photos more often, our social media staff does not have access to students or their cameras until they return to base. Please be patient - we put up photos as soon as we get them in the office!

Viewing photos and updates is easy once you become a fan of Costa Rica Outward Bound's Facebook Page! Here's how you do it:

Become a Fan:
Step 1: Log into Facebook

Step 2: Copy and paste http://www.facebook.com/crrobs into your address bar
(This will take you to the Costa Rica Outward Bound Fan Page)

Step 3: Click on the "Like" button at the top

Congratulations, you have officially become a fan of Costa Rica Outward Bound! Now you can post on our wall, make comments on our posts and look at photos of students on course.

NOTE: Students will not have access to the internet while they are on course, so they will not be able to see or respond to your wall posts. If you have a more personal, private or important message to send to your student while he/she is on course, please follow the instructions for how to email students on course.

In case of emergency, Facebook should only be used as a last-resort method of contacting us. Please refer to our Emergency Contact Procedure for more information on how to contact students during an emergency.

E-Mail:
The best way to communicate directly with a student is to send an email to students@crrobs.org. Please include the student's name and course in the subject line. Any email received in this manner will be printed out and given to students as soon as it becomes possible. Letters may be delivered on re-supply days, or when the students return to base. Additionally, students on longer courses may have the opportunity to write emails to their friends and family on their transition days, although we cannot guarantee that will be the case for every course.


Telephone:
When they first arrive on base after landing in Costa Rica, all students are required to contact their families to assure they arrived safely. After this point however, students will only have access to the telephone in an emergency situations. If you want to speak to one of the office staff, we are happy to answer any questions or address any concerns you may have.

International Toll Free Numbers:
1-800-676-2018
1-800-531-2037

• We are reachable between 9 a.m. and 5 p.m. MST.
• If you are calling outside of those hours, please leave us a message and one of our staff members will return your call as soon as we are back in the office.
• In the case of an emergency that occurs outside of these hours, please refer to our Emergency Contact Procedure.

Mail:
We do not encourage families or friends to send physical mail to students while they are here for one simple reason: It most likely won't arrive until after the student has left Costa Rica. Mail to and from Costa Rica can often take an excessively long time to be delivered. For example, an Easter package that was sent to one of our staff members in April did not arrive on base until early September.

That being said, If you absolutely must send mail to a student while they are here, it can be sent to the address listed below. Please note that it is a P.O. Box, so packages larger than a deck of cards will be returned to sender.

CRROBS
PO Box 1817-2050
San Pedro, San Jose
Costa Rica 02050

NOTE: Letters and packages sent by courier or certified mail will not be accepted.


Keep in Touch!
Here are some ways to stay up to date on the happenings at Costa Rica Outward Bound (even after your student has left course.)

1. Follow us on Twitter
2. Keep reading our Blog!
3. Sign up for our Newsletter



EMERGENCY CONTACT PROCEDURE:
In the event of an emergency in which you must contact a student on course, please follow these instructions:

1. If you are trying to reach us between 9 a.m. and 5 p.m. MST

Call one of our primary office numbers:

    Primary International Number        1-800-676-2018

    Primary Costa Rica Number          +506-2278-6062    (If calling internationally, dial 011-506-2278-6062)

NOTE: Messages left after 5 pm are checked the following weekday morning


2. If you need to reach us between 5 pm - 9 am (MST) on a weekday, or on a weekends

Call one of our Costa Rican lines (in the following order)

    Communication Director Home: +506-2278-6085     (If calling internationally, dial 011-506-2278-6085)
    Communication Director Mobile: +506-8352-1329     (If calling internationally, dial 011-506-8352-1329)

    Program Director Home: +506-2278-6102     (If calling internationally, dial 011-506-2278-6102)
    Program Director Mobile: +506-8323-5037     (If calling internationally, dial 011-506-8323-5037)

    Executive Director Mobile: +506-8883-9838     (If calling internationally, dial 011-506-8883-9838)


3. If none of the above methods worked

Send an email to enrollment@crrobs.org

Send a fax to one of the following:

     1-866-374-2483
     +506-2-278-6059

NOTE: Always leave return contact numbers and indicate the action you would like CRROBS to take regarding communication.